Refund Policy

Returns 

Our refund policy is effective for 15 days from the date of purchase. If 15 days have passed since the date of your purchase, we cannot offer you a refund or exchange. 

To be eligible for a return, your item must come unused and in its original packaging.

Additional non-returnable items: 
- Gift cards 
- Downloadable software products 
- Some health and personal care items 

To complete your return, we require proof of purchase. 
Please do not send your purchase back to the manufacturer. 

There are certain situations where only partial refunds are granted:
- Any item not in its original condition (e.g. damaged or missing parts)
- Any item that is returned more than 30 days after delivery 

Refunds (if applicable) 

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you if you are approved of a refund.
If you are approved, credit will be applied to your original method of payment.

Late or missing refunds (if applicable) 

If you’re waiting for a refund, please contact your bank or credit card company. Processing times can vary, and it may take a few days for the refund to appear in your account.

Sale items (if applicable) 

Only regular-priced items may be refunded. Sale items unfortunately cannot be refunded. 

Exchanges (if applicable) 

Exchanges are possible for products which are defective or damaged. For exchanges of defective or damaged products, please contact us at info@playmatusa.com. Kindly return the item to: Playmatusa.com, 10823 Shoemaker Ave, Santa Fe Springs, CA 90670, USA.

Gifts 

If your item was marked as a gift and shipped directly to you, you can return it for store credit. After we receive the returned item, we will issue you a gift card.

Shipping 

To return your product, please mail it to: Playmatusa.com, 10823 Shoemaker Ave, Santa Fe Springs, CA 90670, USA.

Buyers are responsible for return shipping costs, which are non-refundable. If a refund is processed, the return shipping fee will be deducted from the total refund amount.

Delivery times for exchanges may vary based on location.

For items over $75, we recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee receipt of your returned item.